Terms of service
Overview
This website is operated by Livy’s® Pure Baby Wipes. Throughout the site, the terms “we”, “us” and “our” refer to Livy’s® Pure Baby Wipes.
By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service, together with any additional policies referred to on our website, including our Privacy Policy, Shipping Policy and Returns & Refund Policy.
Please read these Terms of Service carefully before using our website or placing an order.
These Terms of Service do not affect your statutory rights as a consumer under UK law.
1. Our Online Store
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products online.
You may use our website only for lawful purposes.
You must not use our website or products for any illegal or unauthorised purpose, or attempt to introduce viruses, malicious code or other material that could damage or interfere with the operation or security of the website.
2. Products
We make every reasonable effort to ensure that product descriptions, photographs, ingredients, packaging information, prices and other information displayed on our website are accurate.
Product packaging, appearance or other details may occasionally change. Where applicable, you should always read the information supplied with the product before use.
We reserve the right to modify or discontinue products without notice, subject to fulfilling orders that we have already accepted.
3. Product Use
Livy’s® Pure Baby Wipes should be used in accordance with the instructions provided with the product.
Please check the product information and ingredients before use, particularly if the intended user has known sensitivities or allergies.
Discontinue use if irritation occurs and seek appropriate medical advice if you have concerns about a reaction.
Information provided on our website is for general product information purposes and is not intended to replace professional medical advice.
4. Orders
When you place an order through our website, you are making an offer to purchase the products contained in your order.
After placing an order, you should receive an order confirmation. This acknowledges that we have received your order but does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- There is an obvious pricing or product-description error.
- We are unable to obtain authorisation for your payment.
- We suspect fraudulent or unauthorised activity.
- We are unable to deliver to the address supplied.
If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method.
5. UK Sales and Delivery
We currently sell and deliver our products within the United Kingdom only.
We offer free UK delivery on all orders, with no minimum order value required.
Further information about processing, dispatch and estimated delivery times can be found in our Shipping Policy.
6. Prices and Payment
Prices displayed on our website are shown in Pounds Sterling (GBP).
Any applicable taxes will be included or clearly identified as required by law.
We reserve the right to change our prices at any time. Any price changes will not affect an order that we have already accepted.
Payment must be made using one of the payment methods available at checkout.
You confirm that the payment information you provide is accurate and that you are authorised to use the payment method selected.
7. Accuracy of Information
We take reasonable care to ensure that information on our website is accurate and up to date.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or other information.
Where permitted by law, we reserve the right to correct errors or update information without prior notice.
If an error affects an order you have already placed, we will contact you where appropriate.
8. Returns, Cancellations and Refunds
Your rights to cancel an order, return eligible products and request a refund are explained in our Returns & Refund Policy.
Because baby wipes are personal hygiene products, certain opened products or products with broken hygiene seals may not be eligible for change-of-mind returns.
This does not affect your statutory rights where products are faulty, damaged, incorrectly supplied or not as described.
9. Promotions and Discount Codes
From time to time, we may offer promotional prices, discounts or discount codes.
Unless otherwise stated, promotional offers cannot be exchanged for cash and may not be used in conjunction with other offers.
We reserve the right to withdraw or amend a promotion where reasonably necessary.
Any specific terms attached to a promotion will apply in addition to these Terms of Service.
10. Intellectual Property
Unless otherwise stated, the content of this website, including our branding, logos, text, photographs, graphics, product imagery and website content, belongs to Livy’s® Pure Baby Wipes or is used with permission.
You may view and use the website for your personal, non-commercial use.
You may not reproduce, distribute, modify, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
11. Third-Party Services and Links
Our website may contain links to third-party websites or use services supplied by third parties, including payment providers, delivery companies and technology providers.
We are not responsible for the content, privacy practices or operation of third-party websites that are outside our control.
Your use of third-party services may also be subject to the terms and policies of the relevant provider.
12. Personal Information
Your submission and our processing of personal information through our website is governed by our Privacy Policy.
Please refer to our Privacy Policy for information about how we collect, use and protect personal information.
13. Website Availability
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted or error-free access.
We may occasionally need to suspend, restrict or modify access to all or part of the website for maintenance, security or other operational reasons.
14. Liability
Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so.
Nothing in these Terms affects your statutory rights as a consumer.
To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable when a contract between us was formed or for losses resulting from circumstances outside our reasonable control.
If you are purchasing products as a consumer, we do not exclude or limit liability for products that are faulty, not as described or otherwise fail to meet your statutory rights.
15. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our products, services, website, business practices or legal requirements.
The latest version will always be published on this website.
Changes will apply from the date the revised Terms of Service are published and will not affect rights that have already arisen under an existing order where doing so would be unlawful.
16. Severability
If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
17. Governing Law
These Terms of Service and any contract arising from your purchase of our products are governed by the applicable laws of the United Kingdom.
As a UK consumer, you will retain any mandatory legal protections and rights regarding where proceedings may be brought that apply to you.
18. Contact Information
If you have any questions about these Terms of Service, your order or our products, please contact us using the contact information provided on our website.
Livy’s® Pure Baby Wipes
Pure care from day one.